VA Visit Part 1.

Met with the psyche treatment team and they seemed concerned and interested in what was going on with me.  it remains to be seen if that is actually the case however.   they seemed, on a personal level, nice enough.

The real issue, however, was what happened when i tried to get my name changed.

The clerk behind the desk asked for the last four of my SSN, which is a common way that the military/VA does shit, and so i gave it to her.  While she was pulling up the record i was laying out two valid forms of documentation showing my name change:  a valid state issued drivers license and a court ordered name change.  The clerk rolled her eyes at me, smirked at me and then asked me for my Social Security Card.  i told her that it wasn’t a valid form of ID and, more importantly, i had two other valid forms and, if she really wanted, i could verbally verify who i was and even provide other information demonstration who i was.  she laughed, told me she was following regulations and didn’t do it.  she claimed continually that the VA would not accept a court order.  she then condescendingly highlighted the document requirements and told me she wouldn’t do the paperwork.

Angrily i left to take care of another task in the VA hospital.  while waiting in line i pulled out the document she had given to me where clearly, since she had highlited it, it listed that i only needed ONE piece documentation and that a court order or drivers license would have worked.  i was livid.  i walked back to her and told her to read the paper.  she didn’t understand it and said that she’d have to call her supervisor but that he was gone for the day and all the rest of that crap.  i finally just dropped into command voice and told her to do her job as she was legally required to do, to shut her mouth and just do it.   as she was doing it she then started, quite loudly, praising Jesus for bringing people like me into her life to teach her patience.

I deal with PTSD already and it’s taken me years to get the courage to go seek help there and then this happens?  i even explained that there were new regulations and all the rest… none of which she was aware of.  she claimed that policies issued by the VA don’t make it down to her level.  i was incredulous.

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2 Comments (+add yours?)

  1. Tristen
    Jan 26, 2013 @ 09:20:34

    Typical VA for ya…

    Reply

  2. womanintears
    Jan 27, 2013 @ 20:58:40

    yeah, it was really hard. i pretty much don’t want to go back there but i really can’t afford to back down now.

    Reply

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